Using augmented reality (AR) to superimpose digital information on the end-user’s mobile app screen, you can make it easy for both your customer and support staff to solve technical problems, answer queries fast and do more. Now, anyone needing remote assistance from a distance can now simply call for support and show the problem through a live stream video. Let your customer support staff see what the end-user is seeing through a live stream video connection.
How AR Remote Assistance works
The concept is that your support agents communicate with your clients via an AR-enabled mobile app with live-streaming feed from the client's end. Using various tools, your support agent can assist your client visually so it’s easier for both of them to interact. This way, problems are resolved faster on just one call.
Features at the support agent’s disposal:
Simplified illustration of how the AR Remote Assistance app may look like on live application:
Here are a few potential scenarios and examples of how AR Remote Assistance could be applied in the real world:
Say you’re a car insurance provider and one of your clients got into car trouble. He calls your support hotline -- via your AR-enabled mobile app -- and shows your support agent the problem, damages and everything he believes to be covered. Your support agent can then immediately take the necessary next steps to assist your client.
DIY assembly of furniture or machines can be quite a challenge and could leave consumers very frustrated. Unless there are adequate means of support available, this will have a negative effect on the consumer’s perception of your brand. With AR remote assistance, your customer support agents are able to assist your customers as if they were in the room. Through live streaming and annotations, your agent can give clear directions on how to solve issues.
The result: Fast resolution of problems, leaving consumers with a positive experience.
AR Remote Assistance: A versatile tool which allows you to provide the highest level of support
- See the problem from your customer's point of view: All your customer has to do is launch the mobile app, which has access to camera functions. From there, your support agent can see the actual scenario through live-streaming.
- Shorten communication processes immensely: Since there is no more back-and-forth messaging, your support agents can assist your end-consumers instantly, on real-time, so the problem gets solved fast.
Do you want to learn how you can provide excellent support to your customers using augmented reality?